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Terms and Conditions

General Aspects

The BUMIPILLOW.COM online sales/e-commerce website is developed and operated by INTERESPUMA, LDA., headquartered at Rua da Solidariedade, Zona Industrial de Alféloas - 3780-315 Anadia. All individuals wishing to make purchases on this Site declare to be at legal age and to have the legal capacity to do so. The use of the Site automatically assigns the status of User and implies acceptance, fully and without reservations, of all the clauses included in the Terms and Conditions, in the current version at each time the User accesses the Site. If the User does not fully accept any of the established conditions, he should not access/use the Site. When consulting, using, or downloading the contents of the Site, the User must respect the conditions set out in this document.

The User may use the Site without the need for any registration. However, some of the Site's features may depend on the registry.

This document will always be available online at www.bumipillow.com and can be freely and at any time access even without being registered on the Site. INTERESPUMA, LDA. reserve the right to modify the present general conditions at any time, communicating this change to its customers.

These Terms and Conditions regulate the rights and obligations of all parties involved in the online purchase and sales process of the products available on the Site, being so, INTERESPUMA, LDA. and the person who buys hereinafter referred to as User.

 

Site Features

Registered User

To access more features, the User may need to register on the Site. The User must fill out a form in which, in addition to optional elements, he must indicate the following data:

  • First and last name;
  • E-mail address;
  • Password.

All information provided by the User must be correct and truthful. It shall be updated by the User whenever it suffers any changes. The User is solely responsible for any false, incomplete, or incorrect statements he makes and for any losses caused by that statement to the company or third parties. We will not be responsible for any damages resulting from the improper or negligent use of the password defined by the User to access his account. The User must ensure the confidentiality of the respective password.

All contacts establish with the User will be made throughout the e-mail address that he entered during his registration process. Unless otherwise specified, goods will be sent to the provided address by the User entered during his registration process.

Account Features

The Registered User will have access to a personal area with the information he has indicated at the registration. Through the login, the User will be able to access the data of his account and proceed to its alteration or definitive elimination. He can consult his orders, returns, and communications with the company.

Products

At the Site are available products commercialized by INTERESPUMA, LDA. The product information presented on the Site intends only to provide a brief informative summary for the convenience and knowledge of the visitor. We take all measures to ensure that the information and data contained on the Site are accurate and up-to-date when entering it. However, the update and correction of this information are not guaranteed. In express or implied form, we do not guaranty the accuracy or completeness of any information (including information about products and services) included on the Site.

We reserve the right to change, delete, or move any information on the Site, at any time, without notice. Users accept and expressly acknowledge that:

  • The photographs presented on the Site are for illustrative purposes only, and Users should consult detailed information about the products and their characteristics/specifications.
  • The price shown is the recommended price, including the legal rated VAT and postage. The price is indicated If it needs to be charged postage. All sold products are bill through a Tax Authority certified program.
  • We will make every reasonable effort to include accurate and up-to-date product information on the Site. However, we cannot guarantee it.
  • We do not guarantee the existence in stock of the articles included in the Site, nor do we assume responsibility for discontinued goods.

Prices

Except where expressly stated, the prices indicated on the Site are in Euros and apply to a predefined territory that may correspond to the Country or Region that the User mentioned at the time of purchase. The price includes VAT at the legal rate in force in Portugal on the day of purchase.

INTERESPUMA, LDA. reserves the right to change the price of any product at any time and without prior notice and cannot assume any differences that the User may claim as a result of this change. The sales price of a product will be the unit price presented at the time of registration of the order, except for any error in the introduction of the values on the webSite. In case of error, as mentioned, INTERESPUMA, LDA. has the responsibility of notifying the User of any differences, and he has the right to cancel or modify his order or to proceed with it taking into account the correct prices that have been transmitted to him not being granted the right to purchase the product with the price wrongly indicated. The price indicated for each product does not include the shipping costs. They will be present during the ordering process. Shipping costs will be explained in detail further in this document. The User is fully responsible for the payment of fees, expenses, taxes, or other amounts required by the authorities of the country where he is located and to where he requested the delivery of his order. In no case, they will be considered in the amounts to pay to INTERESPUMA, LDA.

 

Calculation of Shipping and Delivery of Orders

Shipping Costs

Shipping Costs are presented when registering an order.

De momento, salvo promoções ou outros descontos devidamente publicados, os valores são os seguintes:

Except for promotions or other discounts duly published, these are the applicable values:

CTT Expresso

  • Mainland Portugal: €4.99 (€4.06 + €0.93 VAT)
  • Autonomous Regions: 8€ (VAT exempt)

At the moment, only shipping costs for these two locations are calculated, not being possible shipping for other regions.

Delivery Terms

The delivery service is provided by external entities that were selected to ensure a rigorous and quality service. When the User enters the order, the existing delivery options will be presented, indicating the current costs and the estimated delivery time.

Delivery Time

The estimated order delivery time depends on the local to which it is to be shipped. To continental Portugal is approximately 2-3 working days for products in stock. If the selected product is not available for immediate shipment, the User will have information regarding the new delivery date. The estimative delivery date is provided by the transporter, and in no case can be held to INTERESPUMA, LDA. the responsibility for the delay or advance delivery verified.

Order Delivery

Orders are delivered to the address that the User indicates during the registration process on the Site, or to the address indicated as an alternative delivery address during the ordering process. Any permanent change of address will have to be made by the User by updating his registration data. As already mentioned, INTERESPUMA, LDA. will not be liable for damages or losses caused by incorrect information provided by the User form. Choosing a delivery address where someone is there to receive the order during usual working hours is recommended.

 

Site Navigation

The User can freely browse the Site even without being registered and, by doing so, does not incur any obligation to place an order. Also, he can purchase without registering in the customer area.

 

Order Register

To place an order, the User will add the products wanted to the shopping cart, having the option to remove or change them by opening the cart. After selecting the products, the User should choose the “Checkout” option. In the next step, the User will provide the delivery details (name, email, phone, address, postal code, and location), entering them manually or using the login to his customer area option. Then, he will have to choose the delivery method (that will automatically calculate shipping costs) and payment method, as well as enter any voucher he has in his possession.

 

Order Payment

The payment methods available are:

  • Bank transfer
  • ATM reference
  • Mbway
  • Debit/credit card

 

Checkout

Before finalizing the order by selecting the payment option, the User must confirm all the information given in the Checkout form, and go back to modify the order, the way of payment or delivery if necessary. After concluding all the Checkout process, the order becomes definitive, and it is not possible to change it. The User will immediately receive an email confirming the registration of the order and showing its details, explicitly: ordered products and respective prices, shipping costs and related payment fees, appliable discounts, and payment status. INTERESPUMA, LDA. record the order digitally and/or physically to register the orders placed and their processing. This document serves as proof of the contractual purchase and sale relationship established between the User and INTERESPUMA, LDA.

If that payment is made through Mbway or Credit/Debit Card and after this payment is concluded, the order will be registered and confirmed in our system immediately. If payment is made via Bank transfer or ATM Reference, the User will receive an email with the previously mentioned data. However, the order will only be registered and confirmed in the system after INTERESPUMA, LDA. receives the payment confirmation.

After the conclusion of the payment, will be sent an automatic receipt.

 

Order Confirmation

All orders will be confirmed by INTERESPUMA, LDA. by sending an email that will reflect the estimated delivery time and shipping data. If there is a stock rupture, INTERESPUMA, LDA. will contact the User indicating the expected delivery date of the missing product(s).

 

Warranty

BUMI products have a warranty for two years. It is valid only when the product has been correctly used and handled, under the conditions of use and care provided in the respective instructions.

INTERESPUMA, LDA. does not accept responsibility for the misuse of manufactured products, or if they are used for a different activity.

 

Return Policy

Alteration, Cancellation, and Return of Orders

The User can cancel or change his order within a maximum of 4 hours. By email to info@bumipillow.com or by phone at +351 231 511 022.

After receiving the order, the User has 14 days to resolve the purchase and sale contract entered into the Site (total or partial return of the order) and must therefore notify INTERESPUMA, LDA. via email to info@bumipillow.com.

(According to Law Decree 24/2014 of 14 February)

Return Procedure

The User must send the articles he intends to return to INTERESPUMA, LDA., considering the following address:

Rua da Solidariedade, Zona Industrial de Alféloas - 3780-315 Anadia

The exercise of the right of return must respect the following conditions:

  • Restitution of products in proper conditions of use;
  • Return of products with all labels, including price or bar codes;
  • Return of products in the original packaging in perfect condition, with all manuals and accessories included;
  • Restitution of products without having been used;
  • Products must be returned within a maximum of fourteen days from the date the User receives the order, with the respective proof of purchase attached;
  • The costs of returns, except in cases recognized by INTERESPUMA, LDA., will always be paid by the User. That is the amount of shipping costs and fees paid by the User during the initial order and the amount he has to pay to return it.
  • The User must indicate to INTERESPUMA, LDA. by which of the modalities he wants to regulate his return.

 

Return Methods

Exchange for Another Product

If the User intends to exchange the returned product for other products, when making a return, he must mention it when communicating the return intention, clearly designating which products he wants to receive in return. In this case, in addition to the initial delivery and return charges, the User must also pay the shipping costs for the new products.

If the value of the returned products is different from the value of the items intended for exchange, the differences will be balanced as follows: if the returned products are of less cost than those requested in the exchange, the User must pay the difference; if it costs higher than the items ordered in the swap, the User can decide between a voucher or refund, that will contain the difference between the value of the products he is exchanging and the amount of the original order.

Refund

The User may request a refund corresponding to the value of the returned products. In this case, INTERESPUMA, LDA. is responsible for refunding the amount, with the appropriate adjustments, when needed, using the same payment method whenever possible and within a maximum period of 30 days after receiving the products.

Refund Value Adjustments

Every time the return of one or more products, which have been acquired with a discount attributed based on the value of the purchase, implies that the minimum purchase value limit for attributing that discount is no longer met, the amount to be refunded will be adjusted proportionately depending on the amount that was actually paid.

 

Intellectual Property

Unless otherwise, the Site contents such as text, graphics, and photographs have rights reserved to INTERESPUMA, LDA., and their use is forbidden, whether for commercial purposes or not.

 

Responsibility Limitation

The User is responsible for the information entered on the Site. The User shall know that the Site usage may not be 100% secure. The information sent and received may be intercepted by unauthorized parties. The company cannot be responsible for failures in the security of communications and cannot assume any responsibility for the misuse of information by third parties.

The User acknowledges that the access and use of the Site may suffer interruptions and that the information on the Site may contain bugs, errors, technical failures, problems, or other limitations. The Site may contain links to other websites and may be accessed through other websites. The company cannot be held responsible for them, namely for content control, availability, operability, or performance. To the maximum extent permitted by law, the company excludes any liability, direct or indirect, for the use of the Site.

 

Final Dispositions

In the event of a breach of these Terms and Conditions, we reserve the right to take any legal action. Also, we reserve the right to shut down the Site, with or without notifying the User. The Terms and Conditions of the Site are regulated according to the laws in force. If any of the terms described are considered illegal, void, or for any reason unachievable, that clause will be eliminated or reduced under the terms of the law, without affecting the validity and enforceability of the remaining terms.

To INTERESPUMA LDA., reserve the right to change these Terms and Conditions without prior notice. The User is bound to the version of the Terms and Conditions at the time of use, so we recommend its periodic consultation.